Carex Ergo Offset Walking Cane

Upload Your Medical Prescription

• The prescriber’s information: Name, contact address, phone number, and signature.
• Your name and address. The name on the invoice must match the name on the prescription.
• A general description of the item and the quantity. It must be for the item you are purchasing tax-free.

We review all prescriptions before shipping your purchase out. If the prescription has any issues, we will contact you to clarify the issue.

Manufacturer Warranty

Carex Warranty Guarantees the Their Offset Canes For 90 Days.

Limited Warranty

As an expression of our confidence in the quality and workmanship of our products, Carex Health Brands warrants its products to be free from defects in materials and workmanship during normal use by the original purchaser of the product.

If a Carex Health Brands Product item proves defective in materials and workmanship during normal use by the original purchaser of the product, Carex Health Brands will arrange for replacement or repair. To receive repair or replacement, write to Carex Health Brands Customer Service, 6753 Engle Road, Middleburg Heights, OH 44130, or email to [email protected] to arrange for warranty service. Repair or replacement is at the option of Carex Health Brands, and warranty may not include labor charges incurred in replacement part(s) installation, repair of any such product, or shipping expenses.

The warranty does not cover problems arising from the normal wear, product abuse, modification, failure to adhere to the accompanying instructions, improper operation, misuse, commercial use or the use other than for personal, family or household purposes and excludes shipping and handling charges. This warranty does not extend to nondurable personal care products or nondurable components including rubber tips, grips, handles and other accessories. CAREX HEALTH BRANDS SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES WHATSOEVER. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state or country to country.

Return Policy

30 Day Return Policy from date of arrival!

Returned items must be in excellent and/or unused condition for full product credit. Use extra caution when packing for returns to avoid damage. Law labels and identification labels must remain on all products for credit. Credit cannot be issued for products with markings, stickers or torn pages. If the original packaging or instructions are missing or damaged, or if the items are not in ‘like new’ condition, packed in a secondary box, a restocking fee of 25% will be deducted from your refund.

Further information on our Return Policy and Return process can be found on our Return and Exchange Policy Page!

All orders shipped outside of Canada are final sale and cannot be returned or exchanged.