The Physio Store’s Commitment to Data Privacy Protection

Protecting the security and privacy of your personal information is important to The Physio Store, therefore, we conduct our business in compliance with applicable laws on data privacy protection and data security. We hope the policy outlined below will help you understand what data The Physio Store may collect, how The Physio Store uses and safeguards that data and with whom we may share it.

Personal Information

Through The Physio Store Web Site (the “Web Site”), The Physio Store will not collect any personal information about you (e.g. your name, address, telephone number or e-mail address), unless you voluntarily choose to provide us with it (e.g. by registration, survey), provide your consent, or unless otherwise permitted by applicable laws and regulations.

Purpose of Use

When you do provide us with personal information through the Web Site, we usually use it to respond to your inquiry, process your order or provide you access to specific information or offers. Also, to support our customer relationship with you:
• We may store and process personal information and share it with our affiliates to better understand your needs and how we can improve our products and services; or
• We (or a third party on our behalf) may use personal information to contact you about a The Physio Store offer in support of your needs or to conduct online surveys to understand better our customers’ needs.
If you choose not to have your personal information used to support our customer relationship (especially direct marketing or market research), we will respect your choice. We do not sell or otherwise market your personal information to third parties, except to The Physio Store affiliates.

Purpose Limitation

The Physio Store will collect, use or disclose personal information supplied by you online only for the purposes disclosed to you, unless the disclosure:
• is a use of the personal information for any additional purpose that is directly related to the original purpose for which the personal information was collected,
• is necessary to prepare, negotiate and perform a contract with you,
• is required by law or the competent governmental or judicial authorities,
• is necessary to establish or preserve a legal claim or defense, or
• is necessary to prevent fraud or other illegal activities, such as willful attacks on The Physio Store’s information technology systems.

Non-Personal Information Collected Automatically

When you access our Web Sites, we may automatically (i.e., not by registration) collect non-personal information (e.g. type of Internet browser and operating system used, domain name of the Web Site from which you came, number of visits, average time spent on the site, pages viewed). We may use this information to monitor the attractiveness of our Web Site and improve its performance or content.
Communications or Utilization Data
Through your use of telecommunications services to access our Web Site, your communications data (e.g. Internet protocol address) or utilization data (e.g. information on the beginning, end and extent of each access, and information on the telecommunications services you accessed) are technically generated and could conceivably relate to personal information. To the extent that there is a compelling necessity, the collection, processing and use of your communications or utilization data will occur and will be performed in accordance with the applicable data privacy protection legal framework.

Cookies

When you access the The Physio Store Web Site, we may use a browser feature called a ‘cookie’ to collect information that is not personally identifiable (such as the type of Internet browser and operating system you use, the domain name of the Web Site from which you came, number of visits, average time spent on our Web Site, and pages viewed). A cookie is a small text file containing a unique identification number that identifies your browser, but not you, to our computers each time you visit one of our Web Sites that uses cookies. In addition to the identified purposes described in our Privacy Code, we may use this Web Site information and share it with our affiliates and other organizations with whom we have a commercial relationship to measure the use of our Web Site and to improve the functionality and content of the Web Site. If you wish, you can reset your browser either to notify you when you have received a cookie or refuse to accept cookies. However, if you refuse to accept cookies, you may not be able to use some of the features available on our Web Site.

Online Communications

In order to provide you with a product, service or information, you may voluntarily submit personal information to us for purposes such as registration, queries and correspondence, making a purchase, obtaining a quote or other information, and participating in contests and surveys. If you are known to The Physio Store as a registered user of an online service, we may combine and store personal information about your use of our Web Site and the online information you have provided with certain other online and offline information we may have collected.

E-Mail Communications

Occasionally, we may send you e-mail communications with information that may be useful to you, including information about the products and services of The Physio Store, its affiliates and other third parties with whom we have a commercial relationship. We will include instructions on how to unsubscribe and inform us of your preferences if you decide you do not want to receive any future marketing or promotional e-mails from The Physio Store. However, if you are a customer, supplier or otherwise have a commercial relationship with The Physio Store, to ensure that you receive important information, you agree that we may send you non-marketing related information when necessary.

Children

Our Web Site is not, and is not intended to be, used by children nor is it used to knowingly collect information from or market to children. The Physio Store encourages all parents and guardians to instruct children in the safe and responsible use of their personal information while using the Internet.

Links

Our Web Sites may contain links to other web sites which are provided to you as a convenience only. You are advised that other third party web sites may have different privacy practices than The Physio Store, and The Physio Store has no responsibility for such third party web sites.

Security

To protect your personal information against accidental or unlawful destruction, loss or alteration and against unauthorized disclosure or access, The Physio Store uses technical and organizational security measures.

Questions and Comments

The Physio Store will respond to reasonable requests to review your personal information and to correct, amend or delete any inaccuracies. If you have any questions or comments about the The Physio Store Privacy Policy (e.g. to review and update your personal information), please contact our Privacy Panel at [email protected].

Our E-Commerce Policies

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

Products you’ve viewed:   we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example ClickShip which helps us provide innovative shipping solutions.

Payments

We accept payments through Moneris, Stripe and PayPal.  When processing payments, some of your data will be passed to Moneris, stripe or PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Changes to the Privacy Code

Changes to our Privacy Code will be noted here so that you can be fully informed about our privacy policies and practices.