Chattanooga Continuum TENS / NMES Kit

Upload Your Medical Prescription

• The prescriber’s information: Name, contact address, phone number, and signature.
• Your name and address. The name on the invoice must match the name on the prescription.
• A general description of the item and the quantity. It must be for the item you are purchasing tax-free.

We review all prescriptions before shipping your purchase out. If the prescription has any issues, we will contact you to clarify the issue.

Manufacturer Warranty

Chattanooga’s Warranty Guarantees the Continuum TENS / NMES For 3 Years.

The Continuum Tens / NMES main unit is fully guaranteed against defects for 3 Years from the date of arrival.  Please check your package immediately to be sure your order is correct and items were not damaged. If you receive a defective product or an incomplete order, CONTACT US IMMEDIATELY prompt action. Damaged or short shipments should be reported within 5 days of receipt. Please keep the box if you are contacting us about a damaged item.

Chattanooga warrants to the initial Purchaser (“Purchaser”) (and to no other person) that the Product (with the exclusion of accessories such as chargers, rechargeable batteries, electrodes, lead wires, tape adhesive patches and electrode cream) and the component parts thereof, distributed or manufactured by Chattanooga, shall be free from defects in the workmanship and materials for three years from the initial date of purchase from Chattanooga (the “Warranty Period”).

Accessories including, but not limited to electrodes, lead wires, tape adhesive patches and electrode cream are excluded from the Warranty and sold “AS IS” because their
structure is such that they may be easily damaged before or during use.

Please register your device at Chattanooga for your warranty. click this link – Chattanooga Warranty Registration to register your device.

Please send photos of the defect as well as serial numbers (SN) on the product label to [email protected]. We will communicate with you if the item(s) is/are eligible for replacement. If approved, we will provide you with a return shipping to send back the defective product, you will receive a replacement after the defective product is received.

Return Policy

Limited 30 day Return Policy from Date of Arrival!

Returned items must still be new and unopened (security seal not broken) for a full product credit.

Use extra caution when packing for returns to avoid damage. Law labels and identification labels must remain on all products for credit. Credit cannot be issued for products that have been used or opened (seal broken). If the item has been determined to be used or opened, the item will not be accepted back for return, and you will be contacted regarding return shipping fees to return the item back to you. If we do not hear back regarding returning the product back to you within 30 days, you authorize us to dispose of the item on your behalf.

Further information on our Return Policy and Return Process can be found on our Return and Exchange Policy Page!

All orders shipped outside of Canada are final sale and cannot be returned or exchanged.