Upload Your Medical Prescription

• The prescriber’s information: Name, contact address, phone number, and signature.
• Your name and address. The name on the invoice must match the name on the prescription.
• A general description of the item and the quantity. It must be for the item you are purchasing tax-free.

We review all prescriptions before shipping your purchase out. If the prescription has any issues, we will contact you to clarify the issue.

Manufacturer Warranty

Push Warranty Guarantees their Braces for 6 months.

All PUSH braces are covered by a comprehensive warranty for six months from the date of sale to the end user. This warranty includes coverage for defects in textile materials and the internal structure of the brace, such as the stays or plastic frame.

However, issues related to Velcro not adhering are only covered under a 90-day warranty. This distinction arises because Velcro performance issues are often attributable to inadequate cleaning, not a defect in the material itself. To maintain Velcro functionality, it is essential that users follow the recommended cleaning procedures outlined on the instruction card included in the product packaging. Any failure of the Velcro to remain attached to the brace or seams holding the Velcro would, however, be considered a textile defect and is covered under the six-month warranty.

Please note, this warranty does not cover normal wear and tear or damage caused by misuse or improper application. In such cases, warranty claims may be denied at the sole discretion of PUSH.

Please check your package immediately to be sure your order is correct and items were not damaged. If you receive a defective product or an incomplete order, CONTACT US IMMEDIATELY prompt action. Damaged or short shipments should be reported within 5 days of receipt. Please keep the box if you are contacting us about a damaged item.

Please send photos of the defect on the product label to [email protected]. We will communicate with you if the item(s) is/are eligible for replacement. If approved, we will provide you with a return shipping to send back the defective product, you will receive a replacement after the defective product is received.

Return Policy

Limited 5 day Return Policy from Date of Arrival!

Returned items MUST still be new and unopened (security seal not broken, bag not opened) for a full product credit.

Use extra caution when packing for returns to avoid damage. Law labels and identification labels must remain on all products for credit. Credit cannot be issued for products that have been used or opened (seal broken). If the item has been determined to be used or opened, the item will not be accepted back for return, and you will be contacted regarding return shipping fees to return the item back to you. If we do not hear back regarding returning the product back to you within 30 days, you authorize us to dispose of the item on your behalf.

Further information on our Return Policy and Return process can be found on our Return and Exchange Policy Page!

All orders shipped outside of Canada are final sale and cannot be returned or exchanged.