Medspec EpiGel Elbow Support with Stays

Upload Your Medical Prescription

• The prescriber’s information: Name, contact address, phone number, and signature.
• Your name and address. The name on the invoice must match the name on the prescription.
• A general description of the item and the quantity. It must be for the item you are purchasing tax-free.

We review all prescriptions before shipping your purchase out. If the prescription has any issues, we will contact you to clarify the issue.

Manufacturer Warranty

Med Spec products have a limited warranty against defects in materials or workmanship for a period of SIX MONTHS from date of purchase.

If you receive a defective product or an incomplete order, CONTACT US IMMEDIATELY prompt action. Damaged or short shipments should be reported within 5 days of receipt. Please keep the box if you are contacting us about a damaged item.

Please send photos of the defect as well as any serial numbers (SN) on the product label to [email protected]. We will communicate with you if the item(s) is/are eligible for replacement. If approved, we will provide you with a return shipping to send back the defective product, you will receive a replacement after the defective product is received.

Return Policy

30 Day Return Policy from date of arrival!

Returned items must be in excellent and/or unused condition for full product credit. Use extra caution when packing for returns to avoid damage. Law labels and identification labels must remain on all products for credit. Credit cannot be issued for products with markings, stickers or torn pages. If the original packaging or instructions are missing or damaged, or if the items are not in ‘like new’ condition, packed in a secondary box, a restocking fee of 25% will be deducted from your refund.

Further information on our Return Policy and Return process can be found on our Return and Exchange Policy Page!

All orders shipped outside of Canada are final sale and cannot be returned or exchanged.